Frequently Asked Questions
Products
Do you take custom orders?
We certainly do. We specialize in high-end custom size and shape cover. We can also personalize them with your own logo, initials or pictures. From outdoor furniture, fire-pits, chimneys, TV, cycles, odd shape structures, factory machineries, equipments and anything and everything that need cover To place and custom cover order, please visit our custom order page.
Do you have a minimum purchase value on custom covers?
We do not have any minimum on custom covers. Also, our products come with lowest price guarantee and quality warranty.
What kind of fabric is my cover made of?
We offer multiple fabric options. You can check our fabric options and rating here. If you need more detailed information, please contact our 24 hours customer service and sales line +441506537158 or email: sales@coversandall.co.uk.
How to Measure?
Each of our goods has its own unique measurement instructions, therefore we've included a handy "How to Measure" button on the product page. Please consult that manual to ensure that you are placing the correct order.
What are the differences in water repellency, water resistance and waterproof?
- Water repellent fabric sheds water but is permeable to air. The fabric is tightly woven and/or has a finish applied that causes the water to bead up and run off.
- Water resistant fabric is constructed to hinder the absorption and/or penetration of water. This type of material does soak through in heavy rain and prolonged exposure to water.
- Waterproof fabric is impermeable to air and water. To make a product waterproof, all seams need to be sealed and/or taped closed. Note, waterproof fabric can get wet but the backing will be waterproof.
Where are the Products made?
All our covers are designed in Georgia, USA, and manufactured in India.
How do I clean my covers?
Use water and a soft brush and then line dry. Do not use soap or put it in a dryer as that will damage the protective coating on the fabric.
What are all the colors the patio furniture covers come in?
Each cover collection has its own color:
- Cover Max Series comes in Shades of Black & Grey which can also be customized according to one’s preference (please refer to the product page)
Does Covers&All give bigger discounts on large quantity orders?
Yes, we offer bulk quantity discounts, which are reflected on the site. We also have a special program for hotels, holiday resorts, and property management companies. You can reach out to our sales team at sales@coversandall.co.uk for more information.
Do you take returns on custom covers?
We guarantee that all our products go through two stages of quality assurance. In the unlikely event that we still send the wrong cover, we will gladly accept it back.
In other cases, we can’t accept returns as those covers are made per order. Please note that covers are generally 1-3 inches larger than objects for ease of use.
What will be the actual Size of my Tarp?
All our finished Tarps are made with a tolerance of +1" to 2" of the specified order size.
Can I change my order after the dimensions are approved?
You can contact our customer support team via call or chat. We will check the progress on the order, and if possible, we will make the changes to the order. However, once the order is processed and is in production, there cannot be any changes to the order.
What Are the color options provided by the Covers&All?
Each cover collection has its own color and details can be found on the product page.
Do I need to add an extra inch allowance to the exact measurements?
You can give us the exact measurements and we’ll add leeway as per the product you will select.
Why are air vents important in covers?
Air vents allow ventilation and regulate temperature. By circulating airflow, they protect against condensation, mildew, and odor and enhance cover functionality.
Return
Is there a required minimum order value?
There is no minimum order value
How do I return an item that just doesn’t fit?
Covers&All warrants that custom-sized goods are free from faults in materials and workmanship; if a product fails, breaks, or has an ink issue owing to a flaw in materials and workmanship, we will either replace it or give you a credit for its worth. Covers&All has the right to look into the issue and decide if our warranty applies to the defective product. Kindly open a ticket through your online account. Include a few pictures of the product highlighting the defect and a short description. Our team will review it and get back to you with the best possible solution. Keep the packaging until you are completely pleased with our unique items, as Covers&All may request images of the packing for further inquiry.
What is the Covers and all's return policy?
If there are any errors on our part, Covers&All will send a replacement Cover with priority shipping at no charge to the customer. We also offer a refund for the total amount. Clients must follow these steps in order to get a refund or reproduced Cover. All returns must be reported within 7 days of the delivery.
Refunds will be issued within 7 days if the online ticket is approved and will be processed and credited back to the original form of payment.
If refund is claimed after 60 days of receiving payments it will be in the form of store credit.Warranty
What Is Our Warranty Policy?
Warranty Coverage
Covers&All serves a large and varied customer base by providing warranties for a wide variety of products and materials. The COV Warranty protects against product construct and durability not attributed to daily usage, as well as any material defect. This applies to the person whose name is on the order invoice, starting from the date of purchase. Our team will take full responsibility to replace or refund the particular defective product — only upon approval of the Warranty Claim. This means there will be a proper and thorough process to inquire about any defect in the fabric or material or flaw in the workmanship of the product. We Reserve The Right to make the final call on said inquiry. If the cover is altered in any way after purchase, the warranty becomes null and void. Moreover, accidents are not covered by the Warranty.
Is water resistance covered under the warranty?
Despite the fact that the fabric of our covers is waterproof, we cannot guarantee that water pools that form on the cover won't cause any damage. These pools of water could cause moisture to seep in through the seams, creating mold and mildew, which could damage your belongings. To avoid trapped moisture, make sure your chosen cover fits tightly and is a few inches shorter than the item being covered. This will allow proper air flow. In order to prevent water pools from forming, place airbags under the sunken or low points of the cover. Doing so will allow water to run off the cover easily. The water may seep through the stitching as well. So the covers will not be completely waterproof.
Is mold & mildew growth covered under the warranty?
The air vents on our covers provide breathability, which in turn helps in preventing mold & mildew, but does not completely protect against it. To avoid such trapped moisture, make sure your chosen cover fits tightly. Additionally, remove the cover after being wet from time to time, and completely dry your belonging before covering again. We suggest to gain optimum air flow, our customers add airbags while covering their belongings.
For how long is fade-resistance covered under the warranty?
Even though our covers are fade-resistant due to the fabric & color make, we do not guarantee complete fade-resistance. Fading means to lose color or brightness. Although all covers eventually lose color & shine, after prolonged exposure to direct sunlight, the fade quality will not affect the performance or durability of the cover. The covered warranty for this is limited to 1 year.
If damage occurs to the item being covered, will that be covered under the warranty?
Extremities such as very heavy winds and other outlying factors can cause the cover to move or shift, exposing your belonging. This is exactly why we offer several tie-down options on our covers, for a more secure and sturdy grip over your items. Choosing a properly fitted cover can also help in this situation, along with making sure the item being covered is clean & dry to avoid trapped moisture & scratches. This will depend on the product you will order.
If I make modifications to my cover, will it still fall under the warranty?
Any modifications or alterations made to the cover, after delivery is received by the customer, will not be validated under the warranty.
If I machine-wash my cover, will it still be covered under the warranty?
If you machine-wash your covers then it will automatically be invalidated under the warranty. For light cleaning of your cover, we suggest you use a garden hose or any other form of water, to rinse off any dirt. For more thorough cleaning, use a sponge or bristle brush with mild soap & warm water. Let your cover dry completely before folding or storing it in a dry space. Please note we do not recommend machine-washing your covers.
To what extent does the warranty validate Personalized LOGO / TEXT Printing Covers?
Any personalized printing is done with state of the art UV technology - using the best available inks. However, due to unexpected exposure to the elements, and the usage of the covers, we cannot guarantee warranty on the fading or wear & tear of the print.
Disclaimer: Only products purchased directly from Coversandall.com or Amazon, are covered by our warranty. Fake or Uncertified sellers may be selling used, damaged or modified products! Which in turn, are NOT covered by our Manufacturer Warranty.
The Team at Covers & All is always ready to answer your queries and help you make your covers last long without any damage. In case of any further questions, kindly feel free to reach out to us at sales@coversandall.co.uk or just chat with us. We’ll happily cater to you, with the best customer support!
What To Do ?
- If you would like to submit a warranty claim, please email the following information to us at feedback@coversandall.eu for review.
- Order number or the billing name, address, and phone number associated with the purchase
- A detailed description of the damage and how the damage occurred
- A wide angle picture of the product in use in its normal environment
- A close up picture of the damaged area of the product
- Your mailing address if it is different from the one we have on file for your original purchase.
Shipping
How long does it take to receive my order?
All standard size orders are shipped same day form our Lawrenceville Ga warehouse. Most of the custom and personalize orders take 24 to 48 hours in production and depending on the shipping method, can we delivered in 2 to 10 business days.
How much do you charge for Shipping?
To keep it simple, we charge fix shipping base on the order value. We offer three shipping types. Please click here.
Does Covers and ship outside the United States?
Yes we do ship International. Please refer to our international shipping rate table to find out more.
What if my order is not delivered within the guaranteed time?
If we do not ship your order in time, we will gladly refund the shipping difference (From selected category or next). On rare occasions, Delay is caused by logistic partners (UPS, Fed-Ex and DHL) and that unfortunately beyond our control. In those situations, we will not be able to offer refund.
What if my order is lost by your shipping carrier?
If our shipping carrier loses your order we will open an investigation on that package and issue a reprint with priority shipping
What if my order is Delayed
We offer guaranteed delivery date and if we miss the date, we will gladly issue shipping refund.
Exceptions:
- Guaranteed delivery dates on the website are based on the assumption that all information to process the orders including dimensions, artwork/file is received with the order. If there is any delay in getting the required information from the customer, it might delay the delivery date.
- We use Fed-ex, UPS, DHL or USPS as our shipping carrier. In rare cases, there might be a delay from a shipping career. In those instances, we do not take responsibility for the delay.
- With current COVID-19 scenario, we are experiencing extensive delays from shipping carriers.
What If I received a damaged order?
Please inspect the package and photograph the shipping label and packaging box. Open the package, verify the merchandise, and share the product image and taffeta label within 7 days of arrival. Our staff will investigate and provide the best solution. We need packaging box photographs to verify damage.
Payment
Can I order with Purchase order or check?
Yes. In certain cases (educational, government institutes, Non-profits and large corporations) we allow purchase orders and checks. Please contact us for more details.
Company
Where are you located?
Registered Office: 2nd Floor 4-5 Gough Square, London,United Kingdom, EC4A 3DE ,
Registered number: 10960518
Phone: +441506537158
What is Covers&All Quality Guarantee?
Each and every product we sell goes through two levels of testing and quality assurance. Our 7-day promise guarantees that products do not contain manufacturing defects, and if the product fails, breaks, or has a manufacturing defect during that time period, we will either replace the product or issue you a credit equal to the value of the failed product. Cover&All reserves the right to investigate the claim and determine whether or not the failed product is covered by our guarantee.
How Can Covers and All offers such low prices without compromising the quality?
Being one of the largest in the industry, we order our materials directly from the manufacturer in bulk. Our online only business model and bulk manufacturing allows us to operate at lower overhead and overall cost. Since we are saving money, we believe some of the savings should be passed along to our customers.
Why should I order my covers from Covers and All?
We do understand that in this competitive market we have to give customer added
value:
- We offer more than 20 years of experience
- All our products comes with best price guarantee and quality warranty.
- We offer Personalization on all products.
- Our covers comes with optional water proofing treatment (link to video)/page
Custom cover form
How custome cover form works?
- We do offer Customization, for any kind of Covers
- We need all the measurements in Inches preferably
- We need to the below information from the Client to provide them with the quote for customization
- Height of the Article/ Width of the Article / Depth of the Article
- If the product is round in shape or oval in shape then we need the Diameter of the Article and the Height of the Article
- Once we receive all the information we can submit a quote within 24 hours latest
- Before proceeding with the manufacturing of our customized cover, we confirm all the dimensions with the client, once the client approves the dimensions and then only we proceed with the production
Personalization
What kind of Personalization do you offer?
All our personalization is done via UV printing and dye sublimation using high grade inks for colour vibrancy and outdoor durability. In extreme weather condition’s the outdoor life of the printing can be reduced.
Waterproofing
How your products are waterproof ?
- All our covers are water resistant
- To make them as waterproof as possible we apply a special hot seam sealing tape, which is applied on the seams of the covers, this prevents the water to seep through the seam holes, which are made during the stitching process, this makes the covers almost water proof
- However there is no 100% guarantee that the covers will be completly water proof
Cancellations & Refunds
What is your cancellation and refunds policy?
If an order needs to be cancelled for some valid reason, then please reach out to our customer support team via phone or email with your order ID. We will examine the case, and if there is a valid reason, we will cancel the order and intiate a full refund.
Covers & All EU - the Best Online Store for Customisable & Personalised Outdoor Covers & Tarpaulins
Covers & All, a global leader and e-commerce company specialises in crafting bespoke custom covers, tarpaulins, and outdoor furniture covers for residential and commercial uses. With our state-of-the-art technology, we have disrupted the one-size-fits-all cover industry, paving the way as pioneers in customised and personalised covering products.
The extensive range of outdoor products includes waterproof and UV-resistant custom covers, tarpaulins, and other shading solutions that can be tailored to meet your specifications in terms of material, size, colour, and even shape. Click and browse our website to purchase standard-sized and custom-made covers that cater to your needs.
Find a comprehensive selection of durable covers designed to protect your garden furniture, curtains, solar shades, cushion and pillow covers, and car covers.
Plus, our fixed covers can accommodate standard sizes to ensure you get the perfect fit for your requirements. Our online design tool lets you add your logo, design, or quote to the custom covers in no time.
Covers & All EU takes pride in offering an extensive and diverse collection of fabrics that are crafted to last. They ae perfect for all applications, climates, regions, and weather conditions. From lightweight and breathable materials to heavy-duty tear and abrasion-resistant covers, our wide range caters to your myriad demands. Read more
With over a million satisfied customers, and a 70% repeat customer rate, our commitment to delivering exceptional products and services makes us stand out. Our state-of-the-art manufacturing facility is equipped with the latest machines, ensuring high-quality production with unbeatable precision and efficiency.
A team of industry-expert product engineers and designers conducts sample comparison tests and ensures that each product meets stringent quality control standards. Having an unrivalled commitment to customer satisfaction, we offer a no-questions-asked return policy.
Our friendly 24 X 7 chat support team strives to help you with any questions or concerns you may have. The optimised logistics mechanism and a strong presence across six countries enable us to provide a fast turnaround time. It makes us serve our customers globally with a seamless shopping experience – from cart to final delivery.
Experience the quality and service by choosing us for your custom cover needs.
Covers & All - One-Stop Destination for Customised Products with Reliable Customer Service Experience
You get a range of customisable and fixed-sized genuine products with the option to personalise as per your need. Free shipping, best pricing, quick-turnround time, no question-asked policy and assured warranty make Covers & All, a One-Stop Choice globally.
Customisation Options
We offer an extensive range of customisable options for you to make the most of your bespoke covers. As the market leader in custom-made products, we have chalked out state-of-the-art manufacturing techniques in conjunction with methodical ‘How-to-Measure' guides to produce custom-made products that precisely adhere to the specific dimensions.
No matter how small or large the area, furniture, or equipment is, we excel at manufacturing customised tarpaulins and covers of various lengths and widths. Our site houses easy-to-read "How-to-Measure" guides for each product to help you input precise dimensions. So, you choose the right size for your covers.
We offer a range of the most technologically advanced weatherproof fabrics that are designed to withstand various weather conditions and elements. We also have a wide range of colours, patterns, and print options for you to customise and elevate your outdoor living area's aesthetics.
Wide Range of Custom Covers & Outdoor Living Products
We have a wide range of custom covers for everything from garden furniture, grills, and heaters to solar shades, curtains, and more. These covers offer the best weather protection and style. We also cater to various commercial and industrial covering needs. We excel at providing robust tailor-made covers, whether they are for your personal car, boats, trucking needs, or any machinery or appliances.
Diverse Custom Tarpaulins Options
Tarp, known for its versatility, is a popular solution for personal, commercial, and industrial needs as it provides quick and affordable protection from rain, wind, and sunlight. Covers & All goes above and beyond the standard tarpaulins found in the market by offering customised tarpaulins that fit the exact size and shape requirements of their customers.
Their range of tarpaulins includes Heavy Duty Tarpaulins, Clear Tarpaulins, Canvas Tarpaulins, Mesh Taraulinps, Poly Tarpaulins, Sports Tarpaulins, Specialised Tarpaulins, and Truck Tarpaulins that are suitable for various applications such as construction, agriculture, transportation, and outdoor recreation and sports. Whether customers require tarpaulins for temporary shelters, shielding industrial equipment and machinery from harsh weather conditions, or covering goods during transportation, Covers & All has a solution for them.
Using advanced equipment and innovative machinery, Covers & All create weather-resistant tarpaulins that meet their customers' specifications. They use highly durable waterproof and UV-resistant materials to make their heavy-duty tarpaulins, paying close attention to details such as stitching and grommet placement to ensure their tarpaulins are of high quality and provide maximum protection and functionality.
Easy Personalisation for Branding & Distinctive Appeal
Personalise your outdoor spaces with our high-quality covers that reflect your style and brand. Our free online personalising tool lets you create unique designs, logos, and text. So, you can get them printed on your covers.
Not only do they add a distinctive element to your space, but they also serve as cost-effective promotional tools that increase brand awareness and recognition.
Premium-Quality Weatherproof Fabrics
To cater to various outdoor environments and protect your valuable items from weather and other elements like dust and debris, we provide a variety of cutting-edge fabrics, each specifically engineered to withstand a particular weather condition (such as extreme, moderate, or shaded) and serve a particular purpose.
Our fabrics are mostly waterproof, anti-mildew, and resistant to tearing and abrasion. Additionally, they offer high to medium UV resistance, essential for ensuring comprehensive protection.
Diverse Colour & Pattern Options
We provide a selection of colour options to match your outdoor space's aesthetics, ranging from neutral hues such as black, brown, beige, white, and gray to more vibrant tones like blue, red, and coffee. In addition, we offer a variety of prints and patterns, including geometric, abstract, and floral designs, that can enhance your decor.
‘How-to-Measure' Guides
Each of our products on the site has easy-to-read "How-to-Measure" guides and a measurement unit. You can enter the exact dimensions of your outdoor furniture or equipment, such as a grill, firepit, couch, or any other product that requires a cover. These guides ensure precise measurement for a secure and snug fit.
Unmatched Stitching & Sturdy Finishing Quality
To guarantee longevity, our covers that are resistant to tearing and abrasion feature sturdy stitching or welded seams. We offer various tie-down options to allow easy installation and handling, including sturdy drawstrings, elastics, push clips, elastic at the bottom, split zippers, and more. In addition, certain covers have the option of selecting additional grommets to make anchoring effortless. You may also choose the gaps between grommet placements for a perfect fit.
Hassle-Free Ordering Mechanism
Covers & All offers a seamless and customer-centric approach to designing and printing personalised products at affordable prices. Here's how you can place an order:
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Measure the dimensions of your furniture and submit the measurements using our measuring unit and ‘How-to-Measure' guides.
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Choose from a variety of fabric options, colours, tie-downs, and other accessories to create the perfect cover for your needs.
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Personalise your covers by uploading your own artwork or using our personalising tool.
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Checkout & Order
That's it! Your custom-made, personalised covers will be delivered straight to your doorstep.
Plus, you can easily track your order using our order tracking mechanism. All you need to do is enter your email address and you'll have all the information you need at your fingertips.
Lucrative Offers and Best Pricing
Covers & All is a customer-centric brand that strives to provide the best products at competitive prices. We offer multiple lucrative discounts and the best pricing options to ensure our customers get the most out of their purchases.
Exciting Seasonal and Festive Sales
In addition to our usual seasonal and festive sales, we welcome new customers with a special 20% discount on their first purchase. To find the best deals on our top-selling products, simply click on the New Coupons & Discounts section and discover an array of money-saving bargains to indulge in.
Free Shipping on Orders above €49
We offer free shipping on all orders above €49, along with huge discounts on bulk purchases. Our low-cost shipping model employs first-class logistics with global fulfillment capabilities to meet customer delivery demands in just 2-10 business days. Our strategic network of global partners not only supports overnight orders but also offers fast turnaround times.
Hassle-Free Return Policy
Shopping with Covers & All is even more enjoyable thanks to our 'no questions asked' return policy. While all our products go through a two-stage quality assurance process, if there are any manufacturing or dimensional errors, our covers can easily be returned at no cost to the customer. Simply send us your feedback with some pictures and a questionnaire at feedback@coversandall.com, and we'll quickly assess and replace the item.
In-House Production and Customer Support
At Covers & All, we manage everything in-house, from production to marketing and customer support. This allows us to provide the best-in-class customer experience, with a strategic central manufacturing facility servicing all verticals and countries.
This enables a low-cost, high-margin KPI-driven manufacturing model that maximises output and minimises waste. Our centralised global production management also facilitates efficient order flow with minimal inventory burden.
24/7 Customer Care and Chat Support
We have a large customer portfolio and offer advanced customer service with on-demand designs and support services 24/7. Our friendly chat support provides quick and efficient solutions round-the-clock. Whether you have a question or query, our knowledgeable support team is always available to provide prompt and friendly assistance.
Warranty Coverage
To reinforce durability and customer loyalty, most of our products come with warranty coverage ranging from 2 to 5 years.
Top Picks from Covers & All Product Range...
At Covers & All, we offer an extensive range of products that cater to a variety of needs, ensuring that our customers get the best quality products that are both stylish and durable. Here are some of our top picks:
Garden Furniture Covers: Our premium-quality garden furniture covers are available in a range of heavy-duty fabrics and beautiful colours, providing protection against damage and adding style to your outdoor space. Our covers are customised to fit any shape or size of furniture, from chair covers to dining set covers, tabletop covers, ottoman covers, and more.
Firepit Covers: We offer weatherproof fire pit covers in a variety of sizes and shapes, including rectangular brick and round fire bowls, as well as firewood racks. Our covers are tailor-made to fit precisely, ensuring that your firepit remains functional throughout the season.
Industrial Covers: Our range of industrial covers offers protection against natural elements, construction activities, and accidental damage to business and industrial equipment. We provide customised covers for kiosks, dumpsters, parking meters, forklifts, custom RMUs, traffic signals, ATMs, and more.
Cushion & Pillow Covers: Our waterproof and UV-resistant cushion and pillow covers come in a range of interesting geometric, floral, and abstract patterns and designs. Available in customisable sizes and square/rectangular shapes, these covers add style to any outdoor space.
Solar Shades: Our sunshade sails and roller shades come in custom sizes and multiple shapes, ensuring optimal shade and UV protection. They are also great as an accent piece to enhance the overall decor of your outdoor space.
Tarpaulins & Curtains: We offer custom tarpaulins and curtains made of a variety of fabrics and sizes that cater to your unique needs. Our range includes clear or privacy curtains and opaque or mesh privacy fence screens, suitable for backyards, farms, and sports fields.
Vehicle Covers: We offer vehicle covers for tractors, cars, jet skis, and more. Our covers provide ultimate weather protection, keeping your vehicles functional, clean, and looking their best.
Grill & Heating Covers: Protect your grilling and heating appliances, including fire bowls, smokers, side burners, pizza ovens, and more, from weather woes with our robust covers.
